Policy Page 

1. Cancellation within 48 Hours

Appointments cancelled within 48 hours of the scheduled time are subject to a 75% cancellation fee.

​

2. Multiple Cancellations

If two or more appointments are cancelled within a short period, we will require full prepayment for future bookings to secure your spot on our schedule.

​

3. Prepayment Policy

Prepaid bookings are non-refundable, but may be rescheduled once with at least 48 hours’ notice.

​

4. Holiday Scheduling Policy

If your clean falls on a holiday and your appointment is moved to a different day, please do not cancel the clean immediately before or after the moved appointment. Preference would be to cancel the clean that falls on the holiday. 

​

Maintaining a consistent schedule is essential to keeping our business organized, stable, and able to serve all clients reliably.

​​

​

We appreciate your cooperation and understanding - it helps us deliver the highest quality service to every home we care for.

​

​